Refund policy

Effective: October 2026 (version 1.1)

The promise

If CROSSHAIR EASY does not work for you, request a refund within 14 days of purchase and we will refund it, with no interrogation and no forms to fill in beyond your purchase email. This is on top of any statutory withdrawal rights you have as a consumer, which are never limited by this policy.

How to request

1. Email support@crosshair-easy.example [OPERATOR: real support mailbox] with the purchase email you used at checkout.
2. We confirm and process the refund through our payment provider [OPERATOR: confirm provider].
3. The refund confirmation from the provider triggers automatic revocation: the license stops working on its next online revalidation (at the latest 30 days after your last successful check, see FAQ).

You can also request through your payment provider's receipt email if you prefer their flow.

What happens to your key

A refunded license is revoked: the key stops activating and existing activations stop revalidating. If you bought two licenses by mistake, tell us and we will refund one and keep the other active.

When we might not refund

• Requests made more than 14 days after purchase, unless local consumer law says otherwise (statutory rights always win).
• Abuse, such as repeatedly buying and refunding to farm license keys.
• Purchases made by someone else: refunds go back to the original payment method.

Delivery times

We process requests within [OPERATOR: e.g. 2 business days]; your payment provider then posts the funds according to its own schedule (typically 3–10 business days).

Questions

Write to the address above: refunds and license questions go to the same inbox and are answered by a human.