Support
Start with the self-service options: they solve the usual problems in under a minute.
License problems
Lost your key
Request a license link with your purchase email; it shows your key instantly.
Move to another PC
Start a computer move: a new key arrives by email and the old computer is freed.
"Busy on another computer"
Deactivate the other computer with the emailed link, then activate this one again.
Before you write
These five checks answer most reports:
- Fullscreen mode? Switch the game to borderless/windowed fullscreen, because exclusive fullscreen hides external overlays (details).
- Overlay locked? The locked overlay is click-through by design; unlock if you cannot find it, it may be positioned off to the side.
- Right monitor? In the editor, check the selected display if you have several.
- Activation state. What does the app say at launch: rejected, busy, offline? The exact wording points at the fix.
- Reinstall the app. Uninstall and install the current version from the download page.
Contact
support@crosshair-easy.example
Include: your purchase email, the exact message text from the app, your Windows version, and the game + display mode you are using. We aim to answer within two business days.
Never send us your license key. We will never ask for it. Your purchase email is enough for anything license-related, and the license page never needs a support ticket at all.